Preimage Help Center

Choose a guide for the task you need to complete. Start with capture and upload, then use the viewer guides to review your site. For formats, delivery times, and common questions, see the FAQ.

Getting Started

• Introduction to Preimage
• Login & Set Up Your Account
• Navigating the Preimage Dashboard

Site Capture & Data Collection

• Capturing Your First 3D Space
• Drone Capture for Large Sites

Project Management & Administration

• Creating and Organizing Projects
• Managing Team Members and Roles
• Account & Subscription Management

Uploading & Processing Your Data

• Uploading Images and Videos to Preimage
• Monitoring Processing & Model Generation
• Troubleshooting Upload Issues

Viewing & Analysis of 3D Models

• Getting Started with the Preimage Viewer
• Navigating Your Site
• Managing Layers and the Minimap
• Using Compare Mode
• Viewing Drone Data
• Taking Measurements

Collaboration & Sharing

• Creating and Managing Annotations

Integrations & Output Exports

• Exporting 3D Models to CAD/BIM
• Generating Floor Plans and CAD Drawings
• Exporting Reports
• Autodesk Integration
• Using the Preimage API

Mobile App (Capture & View)

• Install and get started
• Navigate workspaces, projects, and scans
• Connect your camera and record
• Account and app settings

Advanced Workflows & Best Practices

• Construction Progress Tracking
• Deviation Analysis
• AI Insights and Scene Understanding

FAQs & Troubleshooting

• Troubleshooting Processing Errors
• Improving Model Quality Issues
• Contacting Preimage Support
• Preimage FAQs Common Questions

Product updates

• Changelog