Monitoring Processing & Model Generation
Open the project and select the scan to check upload progress and the status of each requested output.
Delivery times
| Output category | Delivery |
|---|---|
| Automated outputs | Within 3 hours after upload is complete. Includes point clouds, Gaussian Splats, virtual tours, automated BIM, and automated progress outputs. |
| Service outputs | 1–2 days on average. Confirm the deliverable scope when requesting the service. |
Understand the current stage
- Uploading: input files are still transferring. Keep the connection and upload session active until completion is confirmed.
- Queued: the request has been submitted and is waiting to run.
- Processing: one or more outputs are being generated.
- Completed: an output is ready to view or download, where included in your plan.
- Failed: inspect the affected output’s error and contact support if it needs investigation.
Outputs can finish at different times. Check the individual output rather than assuming the entire scan failed because one deliverable is unavailable.
When to contact support
If an automated output has not arrived within its delivery window, or an output reports an error, send support@preimage.ai the scan link and affected output. Keep the original scan while the issue is investigated.