Preimage FAQ: Common Questions

The Preimage FAQ covers common product and workflow questions. Start with the section that matches your task:

• Getting started: workspaces, projects, scans, and feature access.
• Cameras and site capture: 360° recordings, offline capture, multiple floors, and drone imagery.
• Uploads and processing: accepted formats, file limits, validation errors, and processing status.
• Accuracy, scale, and alignment: reference measurements, survey requirements, and checking comparisons.
• Viewing, measurements, and progress: layers, comparison views, saved measurements, and site reviews.
• Floorplans, CAD, BIM, and integrations: drawing inputs, generated deliverables, Autodesk, and the API.
• Collaboration and privacy: annotations, permissions, anonymization, and data requirements.
• Plans, downloads, and getting help: plan features, hosting, downloads, and support.

For endpoint details and query examples, go directly to the Public API reference.

If you need help with a particular scan, email support@preimage.ai with the scan link and the error or question you’re investigating.